ActionVibe Support

Get help with ActionVibe. We're here to assist you with any questions or issues you may have.

Contact Support

Need Help?

Our support team is ready to assist you. Send us an email and we'll get back to you as soon as possible.

Please include your account details and a description of your issue for faster assistance.

Frequently Asked Questions

Check our comprehensive FAQ for quick answers to common questions.

View FAQ

Response Times

Expected Response Times by Plan

  • Pro Trial: Within 24-48 hours
  • Pro Plan: Within 24 hours (priority support)
  • Teams Plan: Within 12 hours (dedicated support)

Before Contacting Support

To help us resolve your issue faster, please try these steps first:

Check Our Documentation

Common Troubleshooting

  • Upload Issues: Check file format and size limits
  • Transcription Quality: Ensure good audio quality and clear speech
  • Account Access: Try clearing browser cache or using incognito mode
  • API Problems: Verify your API token and permissions

System Status

Check our current system status and any ongoing incidents:

  • Visit your dashboard for real-time status updates
  • Look for any service notifications in your account

What to Include in Your Support Request

To help us assist you more effectively, please include:

  • Account Information: Your email address or workspace ID
  • Plan Type: Pro Trial, Pro, or Teams
  • Description: Clear description of the issue or question
  • Steps to Reproduce: How to recreate the problem
  • Files/URLs: Links to relevant transcriptions or screenshots
  • Browser/Device: What you're using to access ActionVibe
  • Error Messages: Any specific error messages you've received

Support Hours

Our support team is available:

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Response Times: As noted above based on your plan
  • Emergency Issues: Critical system outages are addressed 24/7

Community Resources

Additional ways to get help:

  • Feature Requests: Email feedback@actionvibe.ai with suggestions
  • Status Updates: Check your dashboard for service announcements
  • Documentation Updates: Our docs are regularly updated with new information

Premium Support

Teams plan customers receive priority support with dedicated assistance. If you need faster response times or have complex requirements, consider upgrading to our Teams plan.

Need Immediate Assistance?

For urgent issues affecting your business operations, Teams plan customers can request priority support by including "URGENT" in the subject line of their support email.